ASI 電腦硬件經銷商 - 客戶服務/RMA Clerk

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ASI Corp is hiring for a Customer service/RMA clerk position in our Richmond, Canada Office.

客戶服務/RMA Clerk

- Responsible for the execution of internal Return Merchandise Authorizations (RMA); process, enter and invoice RMA paperwork and packets received though various avenues such as telephone calls, email and fax; scan and save packets/documents; enter information into the proper system for documentation; maintain records of outgoing RMAs, updating as necessary; processing packets into a digital format to increase accessibility and use.

• Process, categorize, and answer customer emails and telephone calls, providing high quality service.
• Verify, scan and stock incoming RMA shipments received.
• Picking, packing products for RMA.
• Check and record RMA inventory in stock on a regular basis.
• Responsible for the receipt of returned materials.
• Ensures the proper unloading and staging of spare parts material within designated warehouse areas.
• Daily review and reconciliation of return material authorization (RMA) forms with physical inventory returns.
• Daily review and follow up of pending or missing RMAs through RMA systems.
• Daily communication with Operations teams on the status of pending RMAs through standard reports.
• Performs additional duties as required and or requested

Requirements/Preferences:

Great attention to detail and very well organized

Excellent soft skills, written, verbal and communications skills

Regularly required to sit, stand, bend, reach and move about the returned product or testing units.

Must be willing to Learn New Skills

Must be able to work on Multiple Tasks & take on New Task

Salary:

$13-$15/hr

Benefits:

ASI Corp demonstrates our commitment to the health of our employees by offering all full-time employees a full complement of medical, dental and vision coverage.

About Us:

ASI CORP is one of the largest PC Distributors in North America. ASI was founded in 1987 with the goal of assisting small, mid-tier and growing companies with a range of value-add services based on competencies unique to the system integrator and VAR channel. Today, the company maintains 13 locations throughout the US and Canada with revenues of more than $1.2 billion and represents over 15,000 products from the industry's most notable manufacturers.

Please email your resume to asicomputer.vancouver@gmail.com

No Phone Call Please.

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