La Rose 花店招聘客服经理

SKILLS/QUALIFICATIONS:

• Mandarin speaking
• Proven office management, administrative or assistant experience
• Excellent time management skills and ability to multi-task and prioritise work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Proficient in MS Office, and Photoshop preferred
• energetic and flexible(be able to work evenings and weekends during special seasons and events)
• Detail oriented with strong organizational skills
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Conflict Resolution
• Prioritizes responsibilities to achieve results
• Identifies additional tasks to be completed and willingly assists others.

Job Descriptions:

• Ensures all customers are being serviced correctly and given high priority
• Handle escalated customer complaints or issues
• Plan, Support and Execute all store holidays and events
• Work closely with the Director to plan and execute any needed adjustments to the floor or merchandise assortment
• Implement, review and improve all store policies, procedures and service standards.
• Create work schedules for the staff
• MOD during the week, on weekend rotation, big holidays, and major weekends
• Oversee the store’s inventories of supplies and product
• Order product and supplies to keep store stocked
• Ensure all retail sales associates have the knowledge, skills and materials to answer customers’ inquiries, request of orders, and/or resolve problems quickly and effectively
• Monitor everyday production with the goal of improving efficiency and minimizing overtime.