【上市地产公司全资控股】老年用品零售专卖店招聘全职驻店销售

Please send your resumes ATTN. General Manager @ shery.varma@moderngreen.ca

Camel Senior Shopis a One Stop store for all the Senior needs. Medical equipment and assistive devices such as wheelchairs, rollators, scooters, walkers and other mobility aids. One of its kind and first ever concept store in BC!

We are currently seeking a 'Sales & Customer Service Manager' to join our team for our Richmond facility. The Manager supports Senior Shop sales and services.

RESPONSIBILITIES

LEADERSHIP AND DEVELOPMENT (25%)

• Manage team motivation and productivity to meet sales and operations targets
• Hire, coach and mentor team members to develop skills in critical thinking, problem-solving, and escalation management

OPTIMIZATION AND STANDARDIZATION (25%)

• Work cross-functionally with E-commerce, Warehouse and Retail teams to optimize workflows and maintain consistent levels of service
• Work in partnership with theGeneral Managerto develop standard operation procedures (SOPs) and training assets

CUSTOMER CARE OPERATIONS (25%)

• Resolve high-level escalations and troubleshoot inquiries as needed
• Work in partnership with theGeneral Managerto delegate customer care tasks and manage key performance indicators (KPIs)

INSIGHTS ANALYSIS (15%)

• Develop reporting tools to provide insights and KPIs for product feedback, retail, eCommerce, and warehouse teams
• Attend monthly store & eCommerce meetings to review post-sales customer feedback and sentiment

ADMINISTRATION (10%)

• Develop and manage annual budget for the Customer Care team
• Review weekly store & eCommerce payment reconciliation reports and provide relevant information to the Accounting team as requested

REQUIREMENTS

• 3+ years of Customer Care or Retail Management experience
• Ability to adapt quickly to business needs and wear multiple hats
• Ability to develop optimization strategies and think “big picture” while managing day-to-day tasks
• Strong written and verbal communication skills
• Project Management experience with cross-functional teams
• Experience with change management and implementing new processes
• Intermediate Excel Skills
• COMPETENCIES

Leadership

• Ability to influence, secure confidence and support others through building credibility and presence; asserting your own ideas in an effective and appealing way; listen and collaborate effectively with team members and taking accountability.

Business Skills

• Organization: Ability to maximize productivity for oneself and for employees by providing structure, systems, clarity, frameworks, and focused objectives as well as managing time and priorities effectively
• Demonstrates acute business acumen (i.e., analyzing, problem-solving, planning, negotiating and persuading to make smart business decisions)

Communication Skills

• Ability to clearly express ideas verbally and in writing, both in individual and group situations
• Adjusts language, terminology, and approach to meet the needs of the intended internal/external audience

Relationship Building

• Ability to build constructive and effective relationships with the store team, peers, customers, and relevant partners; team-oriented.

Professionalism

• Ability to present ideas, recommendations and knowledge in a professional, organized, simple and understandable way; display professional conduct overall and consistently, maintain objectivity, discretion, and confidentiality.

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重要警示‼️：不法骗子用招聘名义，通过长期聊天骗取中年女性信任，去购买子虚乌有的数字货币，请不要上当！

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