Lucid Vision Labs - Sales Administrative Position

• Supporting RSM/OSR with, quotes, orders, taking inbound calls and forward information to the corresponding OSR
• Educate potential customers about LUCID’s innovative industrial camera systems through informative phone calls and/or emails. Shares notes with internal Lucid teams to communicate customer needs, expectations, and maintain transparency.
• Manage each sale from initial contact to completion, gathering customer requirements, account management, order entry and shipping.
• Manage and maintain long term relationships with existing customers. Provide regular follow ups to check on customer current requirements and provide information on future products.
• Provide support for sales personnel in the field who may require reports, documentation, emergency orders, and sales support tasks as required.
• Manage customer accounts and sales orders to ensure information is correct and up to date.
• Processing Sales Orders, RMAs and answering Customer Inquires via Phone/Email.
• Liaise with Outside Sales Representative to ensure Customer's needs are met.
• Ensure Customer Orders are fulfilled accurately and timely.
• Other Admin tasks/duties as assigned.

• Diploma or Degree holder in Administrative, Marketing, or related studies
• Minimum 2 years of customer service, sales and relevant experience working with people
• Machine Vision Experience is a plus
• Previous work experience in electronical component manufacturing is a plus
• Solid experience in MS Office, CRM and ERP Systems
• Excellent communication, interpersonal and organizational skills
• Self-motivated and customer focused
• Good English verbal and written communication skills

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