Office Administrator

For this Office Administration (Client Care Advisor) position, please note that this job does not need you to have a medical background, and the position orientation training will provide the knowledge for you to understand prosthetics and orthotics, as well as Pentland's operation system.

Company Background & Position Summary
Pentland’s Prosthetic & Orthotic Services Inc. (DBA "Pentland's Prosthetics & Orthotics Clinic") has been serving the Province of British Columbia since 1954, providing clients with timely and efficient prosthetic and orthotic care. Pentland offers prosthetic & orthotic treatments to all ages of clients.

We are pleased to offer an exciting opportunity for an Office Administrator (Client Care Advisor) to join our team at our Vancouver Location. You will perform necessary duties within our clinic while providing professional client service and maintaining client confidentiality.

Job Responsibility
1. Primary response to greet clients, answer phones, take messages or transfer calls for clients.
2. Input clients’ information into the system.
3. Follow-up, discuss and appropriately respond to clients' funding amount-related questions.
4. Prepare all clients related forms, including but not limited to acknowledgement, payment plan, subsidy form, and all kinds of delivery receipts.
5. Follow-up with clients and their funding agencies, including but not limited to future appointments and billings.
6. Collect outstanding payments from clients, including but not limited to assisting clients with third parties extended insurance and War Amp.
7. Coordinate with all parties involved internally and contact clients to fill out the form for any loaner devices-related cases.
8. Track the entire Work In Progress for Prosthetic projects.
9. Perform any other duties at the General Manager’s request that are deemed relevant to the position.

Ready to join?
Please submit your cover letter and resume to info@pentlands.ca to be considered for this opportunity. Due to the volume of resumes we receive, please note that we will only reach out to those selected for interviews.