冷暖电公司招聘客服代表

General Job Responsibility:

• Answer telephone and dispatch incoming service calls
• Answer google list/other lead app job requests 
• Outbound calls when free time is present
• Roi call tracking
• Entering incoming call clients into Service Titan
• Timeframe of work to be done: 8am-6pm M-S

What the Company Expects:

Welcome to (company name). As a customer service representative, you are literally the first “voice” of our Company that customers may hear- and you all know about first impressions.

CSR Representatives are on the front line of our company. Everything you do (or don’t do) either helps or hurts the Service Expert’s ability to service the customer. The first steps in performing a service call rests with you. Your ability to schedule service calls is essential to our success.

We pride ourselves on selecting the finest personnel and then training and coaching them to be even better. All of this is designed to make you as supremely effective at your career here as soon as possible-and we are glad that you chose to come work with us.

To help you succeed at this position we’ve created this CSR manual which details your areas of responsibility and the steps involved in performing your job. This manual represents the official “(company name)” of Getting the Job Done the first time.” The tasks, procedures and the responsibilities in this manual are what you will be held accountable to learn and perform. “Do what’s in the book and you’re off the hook!”