MOA+Concierge / 医疗诊所前台护士+客服

Medical Office Assistant / Concierge 医疗诊所前台/客服

Position Type: Part time move to full time available 3-4 days/week

Schedule: Flexible. Wednesdays necessary.

Clinic Name: Oasis MD Medical and Skin Care Clinic 绿洲医疗

Location: 8138 Granville Street

Welcome to Oasis MD绿洲医疗, an Oasis for health and beauty. We provide standard and premium medical services as part of an executive health / VIP membership program services (Oasis Life) and cosmetic services.

We are looking for a MOTIVATED, energetic, well mannered, and meticulous individual with experience in medical office assistant. You will provide excellent care and service to our patients including VIP and executive health patients in a relaxed and premium environment. Consider this the luxury hotel brand of medical practice.

This position will challenge you beyond MOA tasks, but also give you the opportunity to grow your income potential commission based bonuses.

We will train you to succeed!

Website: www.oasismd.ca and https://oasismd.ca/zh/

Duties & Responsibilities:

Below are the general tasks that could be expected of you, but are not limited to:

General Responsibilities

• Answering phones
• Filing and faxing
• Scheduling appointments
• Maintaining the front desk and reception areas
• Handling correspondences
• Arranging and following up on specialist referrals and appointments
• Greeting, registering, and rooming patients
• Prepping and cleaning of exam rooms
• Sanitation and instrument sterilization

VIP Concierge Responsibilities:

• Manage wechat/telegram/phone/email to communicate promptly with VIP clients 
  • Answer questions immediately upon receipt from VIP channels.
  • Answer questions appropriately on behalf of physicians
  • Medical office assistant tasks as needed for VIP clients 
• Sales of VIP memberships:
  • Be proficient in selling VIP membership packages to potential clients
  • Keeping up on leads and sales
  • Discuss pricing and receive payments through various methods
    • Wechat pay/Ali pay
    • Jane App
    • EFT
  • Meet monthly sales targets
• Membership Renewal tracking
• Liase with allied health partners
  • Keep track of allied health credits used by each VIP 
  • Allied health partners – direct to physician for questions
• Social Media
  • Post on Wechat every 2 weeks regarding anything to do with VIP health or medical updates/services
    • Create content in simple to read posts
  • Xiao Hong Shu
    • Help edit and upload videos / content from MD
  • Website
    • Maintenance and update as needed

Additional Responsibilities:

• Handling incoming/outgoing mail
• Scanning & linking documents
• Providing patient education – e.g., clinic procedures
• Managing EMR systems
• Handling payments, accounts receivable, petty cash/float
• Keeping inventory and ordering office supplies
• Billings - MSP/ICBC/WCB
• Private billings (insurance/ lawyer/forms)
• Answering questions, providing post-appointment services
• Monitoring the waiting room
• Completing vitals
• Taking patient heights and weights
• Medical asepsis
• Preparing patients for examination
• Collecting and preparing laboratory specimens or perform basic laboratory tests on the premises: Urinalysis, pregnancy testing, spirometry, glucose monitoring, foot exams
• Immunization management and ordering
• Monitoring patients (in clinic) after tests and immunizations
• Assisting physicians in procedures
• Managing drug cupboard (i.e., ordering drugs, setting up drug reps, ensuring drugs are not expired)
• Giving prevention reminders

Qualifications:

• Language: Mandarin / Cantonese is an asset. English required.
• Education:
  • MOA certificate from an accredited educational institution
  • 1-year experience as an MOA
  • An equivalent combination of education, training, and experience
• Must be legally entitled to work in Canada
• Excellent written and oral communication skills
• Able to type on keyboard natively
• Excellent customer service skills and strong patient focus
• Detail-oriented
• Knowledge of MYLE EMR skill is an asset
• Computer skills
• Strong organizational and prioritization skills
• Ability to work in a fast-paced environment
• Knowledge of medical terminology and medical office procedures
• Ability to take initiative, multi-task, solve problems and work independently and in a team environment
• Experience with MSP/ICBC/WCB billing is an asset
• Reliable transportation required

Compensation:

$19 - $23/hour + commissions depending on experience

Additional Perks and Benefits:

Employee health benefits through Health Spending account

Parking available on site

Start Date: as soon as possible

Work Remotely: No

To Apply:

Please send you resume. Subject line “New Hire” + your name  

oasismdclinic@gmail.com

Thank you for your application. You will be contacted, only if selected for interview.