餐饮经理，副经理或主管

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在加拿大10年，有枫叶卡 从AB省搬来BC，有6年5星级酒店餐饮和咔吧经理经验。

 

Evan Fan

Tel:778 325-3288

545 St. Georges Ave, Apt. 106, North Vancouver, BC, V7L 3H3

Email: evan19880208@hotmail.com

 

Highlights

▪       Strong organizational and prioritizing skills

▪       Fluent in English and Chinese

▪       Highly motivated to deliver consistent, top quality customer service

▪       Competent in a variety of computer applications (MS Word, Excel, Power Point)

▪       “Serving It Right”, Food Safe Levels1&2, WHMIS, ProServe Liquor Staff Training

▪       Able to multi-task in a busy environment

▪       Adaco System

▪       POS and Micros System

 

Work Experience

 

Room Service & Coffee Shop Manager                                       May 2014 - September 2016

▪       Managing 15-20 subordinates

▪       Being fully responsible for both Room Service and Coffee Shop

▪       Consistently looking for ways to improve both departments and sales

▪       Conducting interviews for new Supervisors, Captains and Servers

 

 

Room Service & Coffee Shop Supervisor                                              September 2013 - May 2014

▪       Schedulingand ensuring proper staffing levels

▪       Completing and reviewing 3 month, 6 month and annual reviews for staff

▪       Responsible for coaching and disciplining staff if necessary

▪       Attending weekly Food & Beverage Meeting

 

 

Room Service & Coffee Shop Captain                                                March 2013 – September 2013

The Rimrock Resort Hotel, Banff, AB

▪       Supervising Room Service and Coffee Shop team during Supervisor's absence

▪       Planning team duties on a daily basis

▪       Developing and training all team members to match a Five Diamond service standard

▪       Counting and ordering monthly inventory

 

Room Service Server & Coffee Shop Attendant                                            May 2011 - March 2013

The Rimrock Resort Hotel, Banff, AB

▪       Operating restaurant service system (Micros)

▪       Preparation, communication and arrangement skills

▪       Providing 5 diamond service and exceeding guest expectations

▪       Good attitude and smile

 

Hotel Front Desk Agent

Ramada Plaza Gateway, Shanghai, China                                                      June 2010 - August 2010

▪       Operated front desk system (Opera and Fidelio)

▪       Gained communication and negotiation skills during the EXPO 2010

▪       Was able to work in a high pressure work environment; the daily average hotel check-in and check-out rate was approximately 300 rooms

▪       Welcoming attitude to all of my guests

 

Dining Room Server/Stewarding Supervisor

Vancouver Island University, Nanaimo, BC                                                     October 2009 -April 2011

▪       Prepared the fine dining room with supplies before service started

▪       Provided superior table service of three course sit-down dinners to guests in a fine dining atmosphere

▪       Skilled in sensing and responding to the moods and needs of each chef

▪       Assuring that all needs were met in the Stewarding department

▪       Great team work, amiable and good knowledge about Food Science, allergy issues and up selling

 

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