Cryptocurrency Dealing Specialist (English Chinese speaking) 数字货币业务专员

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Company description

Hibit is a dedicated player in crypto dealing business with unique model combining both online and offline operations. Since establishing the business in 2018, we are thriving to serve much more retail customer with easy and reachable service.

If you are inspiring to embrace the next generation of finance ecosystem built on blockchain technology, willing to adapt to a dynamic and fast advancing industry however highly rewarding, and enjoy serving customers with high motivation, this is your ideal career opportunity.

Job description

Position responsibilities:

1. Responsible for customer onboarding with conducting proper Know You Client (KYC) procedures in a retail setting. Facilitating the crypto buying or selling orders from customers end-to-end either in-person or remotely, and keeping accurate and complete record for every single transaction with required information, maintaining excellent customer experience
2. Responsible for pre and after-sales consulting and answering crypto transaction related questions from prospects and customers;
3. Responsible for some general customer recruitment and customer relationship management activities, such as target phone call and email campaign
4. Collaborating with internal project manager and IT contractor to optimize Hibit proprietary crypto trading system;
5. Complete other related ad-hoc assignments.

Job requirements:

1. Previous crypto dealing, foreign exchange, internet companies, finance industry or large customer service center experience is preferred, computer or finance-related major preferred and moderate computer literacy required;
2. Bilingual with Mandarin speaking would highly preferable.
3. Possess a strong sense of customer service, able to cope with customer consultation and complaints, be sensible to numbers;
4. Good English expression and communication skills (writing and speaking), a great sense of responsibility, be able to work under pressure;
5. Strong learning ability, can quickly understand and adapt to the use of the company's products, to provide users with excellent support;

Expected start date: 2021-11-05

Job Types: Full-time, Permanent

Salary: From $20.00 per hour

COVID-19 considerations:
Our working space has health protocol in the effort to prevent covid-19

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