UniUni 诚招 Client Service Manager

Who Are We?

UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile delivery and e-commerce fulfillment operation in Canada.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

Responsibilities：

• Handle guest complaints reported by CS representatives or from social media (such as Better Business Bureau, Google Review etc.), and maintain the follow-up service of complaints.
• Supervise and coordinate activities of Customer Care Representatives to maximize consumer satisfaction, customer loyalty, performance metrics and quality.
• Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans.
• Meet customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Develop customer satisfaction goals and coordinate with the service team to meet them on a steady basis.
• Assisting with the development and implementation of service policies.
• Reform/Rebuild CS operation system if necessary.

Requirements：

• 3+ years of work experience in a similar management position
• Bachelor’s degree in business administration or relevant field
• Excellent written and verbal communication skills
• Proficient knowledge of customer service, and standard office practices and procedures
• Proficient computer skills
• Proficient standard office equipment skills
• Strong people skills
• Excellent phone etiquette
• Outstanding organizational skills
• Perfect bilingual in Mandarin and English

Compensation and Benefits：

The hiring range for this position ranges from CA$62,000 - CA$86,000. Your actual level and salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

All interested applicants are requested to submit a resume to talent-acquisition@uniuni.com. We thank all applicants in advance for their interest but only those selected for the interview process will be contacted